Terms of service

Last updated: 2026-11-09

Your data stays yours

We use your data only to provide the service you asked for. It stays yours, and we treat what you send as confidential. We're also glad to sign a mutual NDA on request.

Equipment lists and test data are all we need, so please don't send us patient information (PHI), and send only data you have the right to share.

To improve matching, we may keep de-identified equipment-name mappings, such as a note that two spellings refer to the same model. These never include your clients' names, sites or records.

Who we are

We're BioBench Labs, an independent business based in Jordan that serves clients remotely. These terms cover our website, free tools and request portal, and using them means you agree to these terms.

BioBench Labs™ is a trade name used by its owner.

Clear quotes, simple payment

Every paid job starts with a written quote that you review and accept before any work begins. It sets the scope, price, timing and payment terms, and where it differs from this page, the quote wins. Quotes are valid for 30 days.

We invoice in US dollars, with payment due within 14 days, and release deliverables on payment. Once you've paid for a deliverable in full, it's yours. Our pay-after-delivery offer covers your first Quick Cleanup site only.

Subscriptions, such as Recall Watch and the Lab & Consultancy License, are billed in advance for the period shown on your quote. You can cancel at any time, and the service continues until the end of the period you've paid for. We don't refund a period that has already started, except that if we fail to deliver a report or service we owe you, we refund that part.

How our reports and tools fit your process

We build our work to support your qualified people, who stay in charge of the decisions.

Our recall reports, including Recall Watch, compare published recalls with your equipment list so your team can focus its review. They're a review aid, not a determination: each match needs to be confirmed by qualified staff against the manufacturer's notice, and a "no match" result doesn't mean a device is unaffected.

VerifyKit statistics are an engineering aid, not regulatory advice. Regulatory decisions and submissions remain yours, and nobody can guarantee acceptance by the FDA or any other regulator.

Our free tools, including the VerifyKit calculator, are provided "as is", without warranty, and have not been validated for your intended use. If you use them in a regulated process, validate them for that use first, as you would with any software tool.

We're independent: we're not affiliated with the FDA, ECRI, CISA or any CMMS vendor.

Liability

As with most professional services, our liability has a clear limit. As far as the law allows, our total liability for any claim connected to our services or this website is limited to the fees you paid us for the specific work the claim relates to in the 12 months before the claim. We're not liable for indirect or consequential losses, such as lost profits, revenue or data, or business interruption. Nothing here limits liability that the law doesn't allow to be limited.

Working things out

If a disagreement ever comes up, we'll first try to sort it out together, in good faith. For paid work, the governing law and where any dispute is handled are agreed in each written quote, so both sides know where they stand from the start. For free services and use of this website, where there is no written quote, the laws of the State of Delaware, USA apply.

Updates and contact

We may update these terms from time to time, and when we do, we'll change the date at the top of this page. Questions are always welcome: use the request form or email [email protected].